Privacy Policy
This policy explains what information Goodform collects, how we use it, and the trusted partners we share it with to run our store and fulfill your orders.
Who we are
Goodform is a product of Styps Ltd. Styps Ltd is the data controller responsible for your personal information. You can reach us about any privacy matter at .
Information we collect
We collect the following information directly from you:
- Account details: your name, username, email address, and a securely hashed password.
- Order and shipping details: recipient name, shipping address, billing address, and contact email.
- Order history: the products, variants, and quantities you purchase.
- Communications: messages you send us, such as support or refund requests.
Payment information
We do not collect or store your full card number, CVV, or expiry date. Card data is handled directly by Stripe. We retain only payment references needed to match orders to payments and issue refunds.
What our partners receive
Goodform relies on trusted service providers to operate. Each receives only the information required to perform its role:
| Partner | Purpose | Data they receive |
|---|---|---|
| Printful | Production and shipping | Recipient name, shipping address, and items ordered. Printful does not receive your payment details. |
| Stripe | Payment processing | Payment details, billing information, and transaction amount, handled directly by Stripe. |
| Resend | Transactional emails | Email address and order details such as order number, items, totals, and tracking. |
| Cloudinary | Product image hosting | Product imagery only. |
| Neon | Database hosting | Securely stores account and order records. |
| Vercel | Website hosting and delivery | Standard request and log data needed to serve the site. |
We do not sell your personal information.
How we use your information
- To process, fulfill, and deliver orders.
- To create and manage accounts.
- To send order confirmations, shipping updates, and support replies.
- To detect, prevent, and address fraud, abuse, or technical issues.
- To comply with legal obligations.
Cookies
We use essential cookies for the cart and authentication sessions. These cookies are necessary for the store to function and are not used for advertising.
Data retention
We keep account and order records for as long as needed to provide services, resolve disputes, and meet legal and accounting requirements.
Your rights
Depending on where you live, you may have the right to access, correct, or delete your personal information, or request a copy of it. You can update much of your information in your account profile, or contact us at .
Data security
We protect your data using encryption in transit, hashed passwords, and access controls. No system is perfectly secure, but we work to safeguard your information and partner with reputable providers.
Children's privacy
Goodform is not directed to children under 16, and we do not knowingly collect personal information from them.
Changes to this policy
We may update this policy from time to time. Material changes will be reflected by the "Last updated" date on this page.
Contact us
For privacy questions or requests, email .
Styps Ltd, trading as Goodform. Registered office: 124 City Road, London, EC1V 2NX, United Kingdom.